Payment Information & Bulk Orders
Our preferred payment method is via PayPal as we feel this safe guards both buyers and sellers meaning you can shop with total confidence, We do offer discounts on multiple orders please feel free to contact use by eBay Messages or via our email address for a quote.
Postage & Packaging Information
All mugs are dispatched wrapped in bubble wrap and placed inside a cardboard mug box, wrapped and sealed in a poly post bag or posted in a smashproof polystyrene box
eBay delivery estimate date - Whilst we aim to have your item delivered before the eBay estimated delivery please bear in mind that delays can occur if there is a delay receiving your printing details/photos.
Shipping cost:
We believe in fairness when it comes to postage costs, we include standard delivery within the overall cost of your item and then give you the oportunty to upgrade your delivery at the cost it cost us via Royal Mail
Choose from -
- Free UK Delivery (3-5 days)
- 1st Class
- Next Day before 1pm
- First Class Signed For.
- International worldwide shipping available on some products (Prices calculated at checkout.)
Please note that our free shipping option uses the Royal Mail services with a delivery time of 3-5 working days. If your parcel hasn't arrived within 5 business days from receiving your shipping notification, please check with your local sorting office before contacting us as undelivered parcels are returned there and held for two weeks. It's also worth checking with your neighbours as parcels are often left with them.
Returns Policy
As all our personalised products are made to order and have no intrinsic value on the open market, we are therefore, unfortunately, unable to accept returns unless the products are faulty or Damaged. For personalised goods that are faulty or different from those you ordered, please contact us within seven days.
About us and How to contact us
We a family run business based just outside of Manchester in the Northwest of England, We are committed to providing first-rate products and exceptional customer service, If you have any questions or can't see a product or design that you want please feel free to get in touch via eBay Messages
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