WE DO NOT SELL ‘SHORT SHELF LIFE’ PRODUCTS.
ALL OF OUR PRODUCTS ARE SHIPPED, WHEREVER POSSIBLE, WITHIN 1 WORKING DAY OF RECEIVING CLEARED PAYMENT.
WE SHIP VIA LA POSTE, FRANCE USING AN INTERNATIONAL PRIORITY SERVICE WHICH IS EQUIVALENT TO A FIRST CLASS POSTAL SERVICE AND IS THE MOST RELIABLE SERVICE IN FRANCE.
ESTIMATED TIMES FOR DELIVERIES, AS PROVIDED BY THE POSTAL COMPANY ARE;
4-10 WORKING DAYS WITHIN THE EU
7-14 WORKING DAYS WORLDWIDE
WE OFFER A TRACKED POSTAL SERVICE.
PLEASE ENQUIRE ABOUT OUR RATES FOR THIS SERVICE.
WE ARE ABLE TO OFFER COMBINED SHIPPING ON CERTAIN ITEMS BUT THIS IS DEPENDANT UPON THE TOTAL WEIGHT OF THE ORDER, PLEASE CONTACT US FOR A QUOTATION.
PLEASE NOTE THAT ITEMS ARE NOT DEEMED TO BE ‘LOST’ WITHIN THE POSTAL SYSTEM UNTIL A PERIOD OF 25 WORKING DAYS HAS ELAPSED. WHILST WE WOULD NOT EXPECT YOUR ITEM TO TAKE THIS LENGTH OF TIME TO ARRIVE, WE ARE UNABLE TO ISSUE REFUNDS AND ACCEPT CLAIMS FOR LOSSES UNTIL AFTER THIS TIME.
DUE TO SECURITY REASONS, WE ARE ONLY ABLE TO SHIP TO THE ADDRESS PROVIDED ON THE PAYPAL PAYMENT ACCOUNT. IF YOU WISH YOUR ITEMS TO BE DELIVERED TO A DIFFERENT ADDRESS, PLEASE CONTACT US PRIOR TO PLACING YOUR ORDER FOR CONFIRMATION OF THIS.
WE ONLY SELL 100% GENUINE ITEMS DIRECTLY FROM OUR FRENCH PHARMACY.
WE DO NOT SELL ‘SHORT SHELF LIFE’ PRODUCTS.
IF YOU ARE IN ANY WAY UNHAPPY WITH YOUR PURCHASE, WE WILL ACCEPT RETURNS WITHIN A 14 DAY PERIOD. A FULL REFUND OF THE PRODUCT COST WILL BE GIVEN UPON RECEIPT OF THE UNOPENED, UNUSED AND UNDAMAGED ITEM.
IF YOUR ITEM ARRIVES DAMAGED, PLEASE CONTACT US AND PROVIDE PHOTOGRAPHIC EVIDENCE IN ORDER THAT WE MAY CLAIM REIMBURSEMENT FROM THE POSTAL COMPANY CONCERNED. WE WILL OFFER A FULL REFUND, OR REPLACEMENT IF YOU PREFER, AND COMPENSATE YOU FOR THE RETURN POSTAGE OF YOUR ITEM
IF YOU HAVE ANY OTHER PROBLEMS, PLEASE CONTACT US IMMEDIATELY AND WE WILL HELP TO RESOLVE THESE TO THE SATISFACTION OF OUR VALUED CUSTOMERS. AS SELLERS AND BUYERS ON EBAY WE ARE ALL CONSCIOUS OF PROTECTING GOOD RELATIONS AND AVOIDING ANY UNNECESSARY NEGATIVE FEEDBACK RATINGS WHICH IMPACTS GREATLY.
WE THANK YOU IN ADVANCE FOR YOUR CO-OPERATION WITH THIS AND FOR YOUR VALUED CUSTOM.