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Shipping

UK Delivery Options

 

We currently offer Delivery:

 

UK Standard Delivery (2-4 working days)- £2.99

 

International Delivery

 

Europe & Ireland ( 7- 21 working days) - £12.99 Worldwide ( 9 - 21 working days)- £65

We will aim to dispatch your products within 24 hours of placing your order

 

Standard Delivery: Deliveries will be made within 24 hours after placing your order.

We run a Monday to Saturday service, delivering between the hours of 7:30am - 9pm. Please note that we do not deliver on Sundays or on a Bank Holiday. Please refer to our Delivery page for further details including costs.

 

The cost of delivery will be as stated on the website at the time of order. We ship all UK orders via Royal Mail and operate a Monday to Saturday 7:30am - 9pm service for both our Standard and Premium services.

 

A specific time slot cannot be specified with any of our Delivery Options.

Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

Our standard Refunds and exchange policy applies.

DELIVERY

1.0 Tell me more about Standard Delivery within the UK

Our standard delivery is £2.99.

Expect to receive your delivery within 2-4 working days (excluding Sundays) after placing your order.

Your order will arrive any time between 7.30am and 6pm and a signature is required on receipt.

Deliveries are not made on Sundays or Bank Holidays, so expect to receive your order on the next working day.

 

2.0 Which courier do you use ?

We use Royal Mail for all of our UK and WORLDWIDE deliveries. When your order leaves our Distribution Centre, we’ll email you with a tracking number and you can follow your items through the Royal Mail website.

 

3.0 Tell me more about shipping to Europe?

Our standard delivery cost £12.99 to a Europe. Expect to receive your delivery within 7 to 21 working days (excluding weekends) after placing your order. Your order will arrive any time between 9am and 5pm and a signature is required on receipt. Deliveries are not made on weekends or bank holidays, so expect to receive your order on the next working day.

 

4.0 Tell me more about shipping Worldwide?

Our Worldwide shipping costs £12.99 We use Royal Mail for all of our International deliveries. When your order leaves our Distribution Centre, we’ll email you with a tracking number and you can follow your items through the Royal Mail website. Expect to receive your order within 9 to 21 working days. Remember, working days do not include weekends or bank holidays.

 

5.0 Customs and Duties…Help!

If you’re receiving your order outside of the EU you’ll be responsible for any import duties, clearance fees, brokerage fees or any other additional charges. Fringoo operates on a DELIVERED DUTY UNPAID basis. This means that any of the above fees outstanding have to be paid on delivery of your order. Unfortunately, this price is set by ROYAL MAIL. To avoid any unwanted surprises we recommend that you contact your local customs authority; they’ll give you any information that you may need. Please remember, you’ll be responsible for providing any information required by customs to ensure that your goods are cleared.

 

6.0 What happens if I’m not in when my order arrives?

We need a signature on receipt of your parcel. If you are not available, we will leave you a card telling you how to rearrange your delivery or where you can pick up your items.

REFUNDS & EXCHANGES

We offer a full refund on all online purchases returned in the condition in which they were sold within 30 days of receipt for exchange or refund. In order to exchange an item, please enclose a cheque made out to ‘Fringoo Ltd' for £2.99 postage & packing together with the returned item. We will only accept items sent by recorded delivery to the return address visible on the parcel.

You should return your items via a secure and insured delivery service (such as Royal Mail recorded Delivery), as we cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer. We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.

Returns are usually processed within 24 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer. Outside the EU, customs duties and sales taxes are non-refundable; however, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be subject to the same customs procedures, therefore applicable for duty and tax again. Fringoo cannot accept responsibility for items not received.

For details on how to return an order, please visit our Returns page.

RETURNS:

1.0 Can I return an item/s?

We offer a full refund on all online purchases returned in the condition in which they were sold within 30 days of receipt for exchange or refund. In order to exchange an item, please enclose a cheque made out to ‘Fringoo' for £2.99 postage & packing together with the returned item. We will only accept items sent by recorded delivery. USED ITEMS WILL NOT BE ACCEPTED / REFUNDED.

 

2.0 How should I send my unwanted item/s?

Easy! Just return your unwanted item/s back to our Distribution Centre.

You can find return address on the parcel.

Your unwanted items are your responsibility until they reach our Distribution Centre, so make sure they’re packed up properly and can’t get damaged on the way. We recommend that you retain your proof of delivery for your own security. Returns hand- carried to the Distribution Centre will not be accepted due to security reasons. Refunds will be made via the original method of payment.

 

3.0 I want to make a return but do not live in the UK, will you refund my returns costs?

Unfortunately, we won’t be able to refund your return costs if the item is merely unwanted. However, if the item was delivered in an unsatisfactory condition, please send it back to our UK Distribution Centre address where it will be assessed by our returns team and a postage refund will be processed where possible.

If you’re in the mainland UK then we recommend that you use a secure, traceable provider (such as Royal Mail Recorded Delivery) and retain the postage receipt for your own security.

 

4.0 How long will it take for my return to be processed?

We’ll aim to process your return within 24 hours of receipt of your return order. If you'd like to return your item for an exchange, we'll send your replacement to the default delivery address on your account. And remember, we can only exchange for another size , so if you want a different item you will need to make a new order. We try hard to accept all returns; however, USED ITEMS WILL NOT BE ACCEPTED. Please keep the original packaging with the labels and tags intact to avoid any unnecessary disappointment.

 

Our Customer Experience team is on hand 24 hours a day, seven days a week, if you have any further questions please contact us .

Contact Us

To contact our Customer Service Team, simply click Send Message and our Customer Service team will be happy to assist.

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• Condition: Neu
• Model: Pink Cat
• Brand: Fringoo
• Type: Diaries
• Format: Daily
• Size: A5 (148 mm x 210 mm)
• Style: Plush
• MPN: PlushDiary2019
• Country/Region of Manufacture: China

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